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@InProceedings{alvarado_etal:CN:2004,
      AUTHOR = {Alvarado, A. and Vinnett, L.P. and Grote, W.},
      TITLE = {An{\~A}¡lisis de Tasa Efectiva de Servicio y Retardo en SMS},
      YEAR = {2004},
      MONTH = {November},
      BOOKTITLE = {Senacitel 2004},
      ADDRESS = {Valdivia, Chile},
      NOTE = {CN}
}