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@InProceedings{arenas_etal:CN:2004,
      AUTHOR = {Arenas, M. and Bettancourt, R. and Grote, A.L. and Soto, M. and Grote, W.},
      TITLE = {An{\~A}¡lisis de Tasa Efectiva de Servicio y Retardo de GPRS y EDGE},
      YEAR = {2004},
      MONTH = {November},
      BOOKTITLE = {Senacitel 2004},
      ADDRESS = { Valdivia, Chile},
      NOTE = {CN}
}